Limited Lifetime Warranty
At Van44, we stand behind the quality and craftsmanship of our overlanding gear. Our Limited Lifetime Warranty is our promise to you: we’ve built this gear to last, and we’re here to back it up.
What’s Covered:
• Defects in materials and workmanship for the lifetime of the product.
• Normal use in overlanding and off-road adventures—we know you’re taking this gear to tough places.
What’s Not Covered:
• Normal wear and tear (we expect scratches and dings—it’s overlanding, after all).
• Damage caused by misuse, abuse, unauthorized modifications, or failure to follow installation/use instructions.
• Issues resulting from neglect, accidents, or use beyond the product’s intended purpose.
How It Works:
If you encounter a problem that you believe is covered under this warranty, here’s what to do:
1. Contact us at [email protected] with details about the issue, photos if applicable, and proof of purchase.
2. If the issue is determined to be covered under warranty, we’ll work with you to either:
• Repair the item,
• Replace it, or
• Provide a comparable solution.
Please note: Customers are responsible for return shipping costs when sending items back to us for warranty evaluation or repair.
Lifetime, Defined:
This warranty applies for as long as you own the product. It’s non-transferable and valid only for the original owner with proof of purchase.
Why Choose Us?
We design and test every product to handle the roughest terrains and toughest adventures, so we don’t expect issues—but if they happen, you can count on us to make it right.
The Fine Print:
Our goal is your satisfaction and safety. If you’re ever unsure about installing, using, or maintaining your gear, contact us first. Modifications or misuse will void the warranty (and we’ll be sad about it).
• Professional Installation Recommended: Improper installation or the use of incorrect tools voids this warranty.
• Regular Maintenance: To keep your gear in top condition, routine maintenance like tightening fasteners and cleaning is required. Failure to maintain the product may void the warranty.
• Limits of Liability: Our responsibility is limited to repair or replacement of the product. We are not liable for incidental or consequential damages, including damage to other property, lost time, or lost revenue.
